Managing Difficult Conversations In A Small Business
Small businesses attract big personalities. Great for moving your business forward, but what happens when co-workers don’t get on, or when work doesn’t get completed on time?
This workshop looks at how we communicate with others – both on a personal and a professional level. We’ll use real life examples to explore issues such as the importance of boundaries, how we as individuals approach conflict situations and how to give effective feedback to your co-workers.
Designed to support owners and managers, this workshop aims to help you:
– Understand the importance of trust, empathy and boundaries in staff management
– Learn how to handle conflict and difficult conversations
– Understand the different levels of listening and how to apply effective techniques
– Understand the process for giving feedback to staff
Run by Ade Adeniji, an experienced HR professional, coach and facilitator, this workshop is sponsored by People Skills and JP Morgan and supported by The Mill Co. Project.